![]() “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. “Please connect to the Internet and retry.” Product activation is required to use this product.” ![]() See Troubleshoot when Creative Cloud apps ask for serial number. I thought I didn’t need a serial number for Creative Cloud.” “I’m trying to launch a Creative Cloud app, but keep getting prompted to enter a serial number. If you receive an error message, find your error and its recommended solution in this table. Make sure that you’re connected to the Internet, and try again. “I’m unable to sign in to Creative Cloud or launch a Creative Cloud app.” See "Activation limit reached" or "Sign-in failed" error. This serial number has already been activated on 2 computers.”
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